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F.A.Q.
Q1 : I can’t connect to the « Multi-User » server.
- Your Internet access may be too slow. Try downloading the desktop version of the game using the following link : PC / MAC / LINUX
- If this doesn’t solve the problem, check your firewall allows the 9339 port.
Q2 : Sometimes the game seems slow.
Q3 : How do I activate my account as a member ?
- You have to use the online shop to make a purchase or buy a gift certificate.
Q4 : I can’t get into my house, go the village or see my companion any more.
- You need to reactivate your member’s account.
Q5 : I can’t teleport anywhere any more.
- You need to reactivate your member’s account.
Q6 : How do I control the time my child spends playing the game ?
- You need to activate parental control by following this link.
Q7 : Is the behavior of players monitored ?
- The game ensures the safety of players’ behavior thanks to the bespoke dictionary which does not permit unsuitable language, misspelled words or inappropriate attitudes. Any abuse which might occur should be reported immediately so that we can enforce proper respect of the rules of the game.
Q8 : How can I convert my eco points into real environmental actions ?
- The system will automatically inform you when you have got enough points to be able to convert them. The first level is 10,000 points.
Q9 : What guarantee do I have that any money given for environmental actions is properly used ?
- The money is paid into a special account in its entirety in a transparent, independent manner, to ensure that 100% of the funds collected are used for environmental actions. Our partners guarantee professional, efficient use of the money collected.
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